What Personal Information About Customers Do We Gather?
The information we learn from customers helps us personalise and continually improve your shopping experience. Here are the types of information we gather.
Information You Give Us: We receive and store information you enter on our website or give us excluding financial information (we never store your credit card details). You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you.
Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your web browser accesses our website.
Email Communications: To help us make emails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you have previously given your consent and not longer wish to receive emails from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.
What About Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits.
Do We Share the Information We Receive?
We respect your privacy and appreciate your business. At no time do we ever provide your account, contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order. For example, your details may need to be passed to a third party to deliver the product that you ordered and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds or guarantees.
Which Information Can I Access?
You have the right to request access to the personal data we hold about you. You can request for amendments to be made to your personal data when incorrect, out of date or incomplete. Whenever you have given us consent to use your personal data, you have the right to change your mind and withdraw that consent at any time.
Conditions of Use, Notices, and Revisions
If you choose to visit our site, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law. If you have any concern about the privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the side menu, and we will work to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We take the protection of customer data extremely seriously and will never materially change our policies and practices to make them less protective of customer information collected in the past.
Information You Give Us
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to us. As a result of those actions, you might supply us with such information as your name, address and phone number.
When you place an order we'll keep the personal data you give us for up to five years so we can comply with our legal and contractual obligations.
For security purposes we sometimes collect and analyse the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your information and attempts to make purchases under your name.